RETURNS & EXCHANGES
RETURNS
HOW DO I PLACE A RETURN?
You can return any new, undamaged item within 10 days of delivery. Custom charm bracelets and necklaces with attached charms are non-refundable. Please head over to https://the-fete.returnly.com/ and enter your email address to start your return.
From there you will receive a prepaid UPS shipping label which you can use to mail the item(s) back to us in a securely packed box. Items MUST be returned in original packaging.
Please note a $5 return shipping / restocking fee will be deducted from your refund. Express shipping fees will not be refunded.
Refunds are issued in the same form as the initial payment and can take up to 2 weeks for you to see the credit in your account.
WAIT, WHERE IS MY RETURN SLIP / RECEIPT?
The Fête does not include return slips or receipts in your package. You must go through the above process to return your items.
If you are feeling lost or need help with anything, email hello@wearethefete.com - we're always happy to help.
EXCHANGES
HOW DO I PLACE AN EXCHANGE?
You can exchange any new, undamaged item within 30 days of delivery. Please head over to https://the-fete.returnly.com/ and enter your email address to start your exchange.
From there you will receive a prepaid UPS shipping label which you can use to mail the item(s) back to us in a securely packed box. Items MUST be returned in original packaging.
Please note a $5 return shipping / restocking fee will be deducted from your refund.
Once you move through the returns steps online, you will be issued a temporary Instant Refund. The Instant Refund will be equal to the value of your returns and gives you the flexibility to place a new order right away, rather than wait for a credit card refund.
HOW DO I EXCHANGE A GIFT?
Email us at hello@wearethefete.com and we’ll handle the exchange for you (discreetly).
HELP! MY ITEM IS DAMAGED
If you believe your jewelry has a defect you may return it to us at any time within the first six-months after purchase. We will repair or replace your jewelry as deemed appropriate if the damage is due to a manufacturing error. Please note this does not cover normal wear & tear, cuts and scratches.
Email us at hello@wearethefete.com to begin your repair
If your piece has broken outside of the warranty period, please send us an email and we will assess the cost of fixing and/or replacing it on a case-by-case basis.